サバイバルガイド

CHECK-IN: AFTER 3PM
CHECK-OUT: NOON
EMERGENCIES: PRESS EMERGENCY BUTTON

TAXI:
Ring the Front Desk and we’ll hail a cab or private car for you. Uber, GO and DIDI serve the area as well. As always, be safe, use good judgment and ride at your own risk.

FOOD & DRINK:
Kōsa serves the convivial Californian Kyoto cooking style of Chef Katy Cole on the third floor overlooking the garden. Then there’s Mr. Maurice’s Italian, with pastas and pizza from acclaimed American Chef Marc Vetri plus a rooftop for cocktails; PIOPIKO, our taco lounge and mezcal bar from Los Angeles icon Wes Avila; and Stumptown Coffee Roasters, serving expertly sourced coffees and really good donuts. There’s also room service if that’s your thing — Mr. Maurice’s menu is in your room and you can order right off it using the QR code.

Our Front Desk team is full of useful information.
Press the Front Desk button on your phone if:
You have any questions.
You want to say hello.
You need towels, bedding, anything.

Ace Hotel Kyoto
245-2 Kurumayacho, Nakagyo-ku
Kyoto, 604-8185, Japan
acehotel.com/kyoto
@acehotel

Hi. Welcome to Ace Hotel Kyoto.

We’re glad that you’re staying with us, and we want to make sure you have everything to keep you happy while you’re hanging your hat here. We’ll keep this short so you have more time to experience the hotel and the city. You’re standing in the ShinPuhKan complex, originally constructed in 1926 as the Kyoto Central Telephone Office headquarters. Designed anew with legendary architect Kengo Kuma and our longtime collaborators Commune Design, the building is a place in honest dialogue with the city’s past and future legends.

We’re a stone’s throw from contemporary cultural treasures like the Nishiki Market, the Museum of Kyoto and Kyoto Art Center, and just steps away from Kamesuehiro, the iconic 200-year old confectionery. As part of the ShinPuhKan development, we’re also in the middle of a vibrant marketplace filled with shops and cafes. And fortunately, everyone at our Front Desk knows Kyoto like the backs of their hands. We’re happy to give you any tips and recommendations you might need to stay well-fed, entertained, on course and feeling good while you’re here. Just ask.

We’re on the internet, too. To stay abreast of our collaborations, artist interviews and random things we like, follow the Ace Reader over at ACEHOTEL.COM/BLOG. For breadcrumb trails to events, videos, pictures and gems culled from internet k-holes, you can find us at @acehotel on Instagram. And if you’re already feeling tired and want us to just send all this stuff directly to you from time to time, you can join the A-List. It’s a low-key newsletter where we deliver you notes about what’s happening with our latest projects, what deals we’ve got cooking and the occasional wholesome joke or funny story. Sign up at ACEHOTEL.COM/A-LIST. Or peep some good old-fashioned hold-in-your-handables at SHOP.ACEHOTEL.COM, where you can take home the same super soft blankets and robes you find in your rooms, plus exclusive and custom collaborations with friends.

当ホテルをご利用いただき、ありがとうございます。

– CONCIERGE –
Everyone at the Front Desk is a concierge and you can reach them by pressing the Front Desk button on your phone. Call them for reservations, confirmations, cultural recommendations, transportation, bicycles and anything else under the sun.

– HOUSEKEEPING –
We think of our housekeeping philosophy as environmentally conscious perfectionism. We only want to live in a world with crisp, clean sheets, and lots of crisp, clean water, too. In the interest of conservation, we’ll change your linens every third day unless you prefer sooner — just let us know. Should you need fresh sheets, towels or housekeeping service, press the Front Desk button on your phone or place the “EVERY DAY IS EARTH DAY” sign on the bed.

– GUEST ROOM ITEMS –
If you are missing something like an ironing board or other necessity, just call the Front Desk and we will get you whatever you need.

– CHECK-IN / CHECKOUT –
We welcome you at 3PM and say farewell by noon. Let us know if you’d like us to call you a car.

– CASH –
If you need cash, there’s an ATM in The Lobby. There’s also a currency exchange machine just next to it. If you need a bank, there’s a few in the area our Front Desk can point you in the direction of.

– TRANSPORTATION –
We are located in central Kyoto and are a direct connection to Karasuma Oike Station South entrance on the Kyoto Municipal Subway Karasuma and Tozai Lines. We’re at exit No. 5, if you were wondering.

– SMOKING –
Smoking space is available on 1F, 2F and 3F. If you decide to light one up in your room, the smoke cleaning fee is 30,000 yen.

– TELEPHONE –
EMERGENCIES: Press Emergency button.
ROOM TO ROOM: Dial 8 + room number.
LOCAL, TOLL-FREE & LONG DISTANCE: Dial 9 + number. Include country code if you’re dialing abroad (For the call fee, please feel free to call the operator).

– VOICEMAIL –
When the red light on your phone is illuminated, this indicates you have a message. To access messages, press the Voicemail Message button and follow the instructions.

– WAKE-UP CALLS –
For a wake-up call, ring the Front Desk and they’ll return the favor at whatever time you request. Or, press the wake-up call icon on your telephone screen.

– EMERGENCIES –
If you’re having an emergency, please press the Emergency button. If you’re having a kind-of emergency, or you just want to chat, dial the Front Desk. And if you’re having no emergency, we’re relieved, and we hope you enjoy your stay immensely.

— GYM —
The gym is on the 2nd floor in the historic building and open to you around the clock — your room key gets you in. It’s BYO workout wear around here, though yoga mats are available to rent.

– ICE –
If you’d like ice, please call Room Service and they’ll deliver it right to your door. Ice buckets are located in your room, either in the closet or locker cabinet beside your bed. There are all sorts of great uses for ice. We invite you to experiment.

— MINIBAR —
Our minibars are packed out with fine goods from friends near and far. It’s here to keep you well-fed and entertained, plus there’s plenty of liquid courage if you’re lacking. For replenishments, please call the Front Desk.

— TELEVISION —
There’s one in your room and you can watch it. You may also cast directly to your TV to watch Netflix, Hulu, YouTube, etc. To do so, select Chromecast and follow the on-screen instructions to join a specific WiFi network that links your device to the TV.

– BIKES –
We’ve got bicycles by tokyobike, custom-built for Ace Hotel Kyoto, and for you. Just ask the Front Desk and we’ll get you freewheeling on the Kyoto streets. The bikes are first come, first served, and sometimes they’re all in use, in which case you can relax in The Lobby with a beer until they’re available — or we can help you explore other options of getting where you want to go.

– BATH AMENITIES –
We keep a selection of environmentally friendly bamboo accessories on hand that you can reuse throughout your stay. Leave something at home? Reach out to the Front Desk operator if you need toothpaste, a comb or a razor and foam and we’ll do our best to help.
環境に配慮し、ご滞在中に再利用いただけるバンブー製アメニティーをご用意しています。交換が必要な場合はご遠慮なくスタッフまでお申し付けください。 歯磨き粉、くし、シェーバー（シェービングフォーム）はリクエストに応じてご用意いたしております。お気軽にオペレーターまでご連絡ください。

– ROBES & PAJAMA –
We’ve got them, for you. Our pajama sets are constructed from 100-percent plant-dyed cotton gauze by the sleepwear pros at Daitou Shingu. They are free to use, just let us know if you’d like a set. We also have custom robes created by our longtime friends at wings+horns. Both are available for purchase from the retail shop if you want to take either home.

– TIVOLI AUDIO RADIOS –
The Tivoli Audio Radio in your room is a radio. You can fine-tune it to play from your device by pairing it over Bluetooth.

– TEAC TURNTABLES –
All rooms are equipped with a custom TEAC TN-300 turntable and a selection of vinyl for your listening pleasure. If you’re in the mood for something else, we’ve got a larger library to choose from — just check in with us downstairs in The Lobby and we can set you up.

– GIBSON EPIPHONE GUITARS –
Select rooms are equipped with Gibson Epiphone guitars. Find the rhythm in your heart.

— UKA BATH PRODUCTS —
Rooms have a selection of bath and body care products from uka, a line founded by nail artist Kaho Watanabe, to use during your stay. Leave something at home? Try the Front Desk operator if you need toothpaste, a comb or a razor and we’ll do our best to help.

– LAUNDRY, PRESSING & DRY CLEANING –
Laundry, pressing and dry cleaning services are available every day. A list and laundry bag are located in your closet. If you’d like service, gather your garments in the bag and drop it off at the Front Desk before 9am. The goods will be returned clean by 8pm the same day. If you can’t get it to us that early, it’ll be ready for you the next day. Overnight service is available and will be delivered to you before 11am if we receive it before 6pm the day prior.

– WIFI –
You can access WiFi on any AceHotel network. Choose the network in your settings, then open your browser and refresh the page. While you’re online, you can see what we’re up to at ACEHOTEL.COM/BLOG and @acehotel on all social media channels.

– IN-ROOM SAFE –
Safes are located in every guest room. Instructions are inside. You can put your jewels in it.

– MD PAPER PRODUCTS –
A selection of our paper goods come courtesy of MD PAPER, a trusted Japanese stationery manufacturer with the creamiest pads we’ve ever put pen to.
レターペーパーやメモパッドは、高品質の筆記用紙「MD用紙」を使用しています。万年筆からボールペン、鉛筆などさまざまな筆記具での書きやすさを追求して作られた日本のステーショナリーメーカー、デザインフィルのオリジナルペーパーです。

– PRINTING –
You can print documents, and otherwise take care of business at the Front Desk. Any print request can be emailed to the Front Desk. Don’t worry, we’ll keep all documents confidential.

— FAXES —
Very ’80s, but sometimes handy. Use the hotel’s fax line:+81 (0)75 229 9326. Please make sure to have your name and room number included on the cover page so we can bring it up to you. We’ll bill it to your room.

— KŌSA —
Food from farmers, natural wines and an earnest understanding that everything we serve is the product of many hands. Kōsa is our third-floor restaurant with floor-to-ceiling windows looking out toward the garden.  The kitchen is led by Chef Katy Cole, who showcases her culinarily ambitious yet always approachable Californian Kyoto cooking style, crafting kaleidoscopic dishes inspired by the week’s harvest and rooted in the sublime ingredients sourced from her deep network of regional producers.

@kosakyoto
KOSAKYOTO.COM
075-229-9005

— MR. MAURICE’S ITALIAN —
Mr. Maurice’s Italian is a neighborhood restaurant and rooftop cocktail bar perched on the third floor, overlooking the bustling ShinPuhKan below. Our menu is full of wood-fired pizzas, house-made pastas, hearty entrees and indulgent desserts. We’ve partnered with the inimitable Chef Marc Vetri, who named the restaurant after his grandfather, Maurice Rotenberg — the owner of the family’s eponymous restaurant in Philadelphia in the 1950s. They lived above it, and Marc named his son Maurice, too. It’s a famiglia affair and you’re invited.

@mrmauricesitalian
MRMAURICESITALIAN.COM
075-229-9006

— PIOPIKO —
Helmed by Michelin-ranked rockstar Chef Wes Avila of Los Angeles’ lauded Guerrilla Tacos, Angry Egret Dinette and KA’TEEN, PIOPIKO is a melding of flavors and cultures and culinary energies. Bringing his signature Alta-California cuisine to Kyoto, Chef Wes finds exuberant harmony in that hearty mix with his vibrant blend of street art-meets handmade tortillas meets his take on taco rice. His first outpost in Japan, PIOPIKO is a restaurant in dialogue with its ingredients, ever-changing, ever-evolving and ever-ready to transform its guests’ palates with its instinctually delicious cooking.

@piopikotacos
PIOPIKO.COM
075-229-9007

— STUMPTOWN COFFEE ROASTERS —
Stumptown is a Portland, Oregon-based coffee purveyor committed to sourcing, roasting and brewing the best coffees available anywhere. Their first-ever outpost in Japan is located on our ground floor. Stumptown keeps close partnerships with farms and believes that working together year after year results in the highest level of quality. They have exceptionally high standards for serving coffee, too, so the drinks you’ll get from the café are consistently quality.

@stumptowncoffee 

You can buy some things right out of your room just by taking them with you — we’ll charge it after you check out. We’ve also got a shop down in The Lobby and an online shop where you can find many of our exclusive products and collaborations, and just some stuff we think is cool. And if you miss any of the other Aces, you can find souvenirs you forgot to buy when you were there. Dreaming of Brooklyn or New Orleans? Visit the shop at SHOP.ACEHOTEL.COM or lurk @acehotelshop.

We have events nearly every night of the week: DJs, karaoke, trivia, parties and live bands, the list goes on. Find out what’s going on while you’re here by visiting ACEHOTEL.COM/KYOTO/GOINGS-ON or by calling the Front Desk.

If you want to have your own event here, we don’t blame you. Here’s some more info about our spaces. If (and when) you fall in love with one of them, get in touch. Say hi at sales.kyo@acehotel.com or +81 75-229-9000.

––– BELLVIEW –––
This venue is named after the city of Bellevue (meaning a beautiful view) found in the Pacific Northwest, the first homebase of Ace Hotel. As the name suggests, it is an open space where you can feel a lot of light from the windows and enjoy some great scenery..

–––EAST –––
イベントスペース「ベルビュー」に隣接する「イースト」は、ミーティングでのご利用のみならず、VIPゲストのお控室にも最適です。

––– WEST –––
Our inspired meeting room is suitable for business get-togethers, conferences, web seminars and small exhibitions. The space can be combined with Central to become one even bigger room.

–––CENTRAL –––
Our second inspired meeting room, suitable for business get-togethers, conferences, web seminars and small exhibitions. The space can be combined with West to become one even bigger room.

— WEDDINGS —
We love love. With several light-filled event spaces, we’re well-equipped for just about every style of nuptials. We can go big with special room blocks for your family and friends in our many suites, or just keep things simple — whatever suits your day.

その他のホテルの詳細はこちらです。ペット同伴可能で、お子様もご一緒いただけるほか、おいしい料理とコーヒーをお楽しみいただけます。当ホテルは 1 つの大きな家族であり、各 Ace Hotel ならではの特徴があります。その特徴は、近隣地区、建造物、ホテルのパートナー様や歴史が生み出すものです。

— ACE HOTEL BROOKLYN —
Ace Hotel Brooklyn はダウンタウンブルックリンのボーラムヒルに位置します。ホイト-スカーマーホーン駅から 1 ブロック先で、進化し続けるすべてのものの交差点にあります。ニューヨークを愛する Ace Hotel の最新の章を飾る Ace Hotel Brooklyn は、この地区のたゆまない独創性を取り入れ、街とともに動き、呼吸するように一から建築されました。

ACEHOTEL.COM/BROOKLYN
252 Schermerhorn St., Brooklyn, NY 11217
@acehotelbrooklyn
@asyouarebk

— ACE HOTEL NEW ORLEANS —
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Housed in a nine-story building built for Barnett’s Furniture Store in 1928, Ace New Orleans’ rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world-class dining and drink at Josephine Estelle, oysters and cocktails at Seaworthy, and intimate music venue Three Keys. We’re near art galleries and shopping museums and cocktails. It’s a quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, with mystical nooks and corners you can explore on your own.

ACEHOTEL.COM/NEW-ORLEANS
600 Carondelet Street, New Orleans LA
@aceneworleans
@threekeysnola
@josephineestelle
@seaworthynola

— ACE HOTEL NEW YORK —
Ace Hotel New York is in a historic landmark building that originally opened in 1904 as the Hotel Breslin, located in the heart of Midtown Manhattan, close to the Theatre and Flatiron Districts, and Madison Square Park. We tried to preserve as many original features and details as possible — like The Lobby’s ornate coffered ceilings and mosaic tile floors — in hopes of celebrating its history, and we worked with Roman and Williams to bring new personality to the space, with vintage and custom furniture, and things we’re not even sure how we pulled off, like the entire library we lifted from a Park Avenue apartment to make our lobby bar, and the light fixtures made with glass from the Hubble telescope.

ACEHOTEL.COM/NEW-YORK
20 W 29 Street, New York NY
@acehotelnyc

— ACE HOTEL & SWIM CLUB PALM SPRINGS —
Built on the foundation of a 1965 Howard Johnson hotel, Ace Hotel & Swim Club celebrates the simplicity, beauty and ruggedness of the desert. The rooms impart a luxury camping, bohemian vibe — many have patios, fireplaces and small desert gardens, as well as turntables, huge crystals and walking sticks. The edible landscape and rare, deep pool are surrounded by surreal views of the San Jacinto Mountains, and the Swim Club and Feel Good Spa create a sense of healing and restoration. There’s lots to do, from daily pool parties and film screenings, to local scooter rides, vintage shopping and hikes in Indian Canyon.

ACEHOTEL.COM/PALM-SPRINGS
701 E Palm Canyon Drive, Palm Springs CA
@acehotelpalmsprings
@kingshighwaydiner

— ACE HOTEL PORTLAND —
Ace Hotel Portland は、オレゴン州ポートランドのダウンタウンにある築 100 年の旧 Clyde Hotel 内に居を構えます。ややモダンで、やや DIY 的。ポートランドの歴史と遺産を大切にするとともに、新しいものを創造することに長けています。図書館、アパート、酒場が融合したような雰囲気で、各客室には国内外のアーティストの作品が飾られています (一部のアーティストの作品は Ace New York にも飾られています)。街へ繰り出す際は、自転車や傘をお貸しいたします。

ACEHOTEL.COM/PORTLAND
1022 SW Stark Street, Portland OR
@acehotelportland

— ACE HOTEL SEATTLE —
Our first hotel ever, Ace Hotel Seattle is near and dear to our hearts. Built in a historic boarding house in Belltown, we’re at the heart of Seattle’s art and music scene, near the waterfront and Pike Place Market (where they throw the fish). Minimalist iterations of Northwestern themes fill The Lobby and guest rooms, and the common spaces include a study and breakfast nook with a do-it-yourself waffle iron (waffle dough included). Small but mighty, Ace Seattle is famous among dozens, and well-loved among its friends.

ACEHOTEL.COM/SEATTLE
2423 First Avenue, Seattle WA
@acehotelseattle

— ACE HOTEL SYDNEY —
Ace Sydney is settled within the reanimated, century-old Heritage Federation Warehouse building — situated above the site of convict potter Jonathan Leak’s brick kiln. We are nestled against the edge of the CBD in Surry Hills, a neighborhood with a rich ‘n’ rough legacy of cultural reinvention, from the landmark Gay Solidarity Group protests of the 1970s to the razor gang wars of the 1920s and ’30s. In between our rooftop restaurant, Kiln, and our lobby-level café, Good Chemistry, you’ll find everything you need right here, but we’re also within walking distance to Hyde Park and the CBD, Darlinghurst and Redfern, and just a moment away from Central Station.

ACEHOTEL.COM/SYDNEY
47 – 53 Wentworth Ave, Sydney NSW 2000, Australia
@acehotelsydney
@kilnsydney

— ACE HOTEL TORONTO —
Ace Hotel Toronto was built bottom to top in the heart of Toronto’s vital Garment District, offering a future-facing homage to the neighborhood’s industrial warehouse roots. Created in partnership with award-winning Torontonian firm Shim-Sutcliffe Architects, Ace’s first Canadian home embraces the utopian promise of Toronto as a microcosm of the world, in all its layered tension and texture — a crossroads of global culture imbued with a history of progressive, transgressive art and ideas.

ACEHOTEL.COM/TORONTO
51 Camden St, Toronto, ON M5V 1V2, Canada
@acehoteltoronto
@aldertoronto
@evangelinetoronto

— ATELIER ACE —
Atelier Ace is an award-winning, in-house creative services firm providing interior, graphic and product design, marketing, PR, development, digital presence and event and cultural programming for our properties.

アトリエエースのクリエイティブスタッフ、デザイナー、ライター、ウェブデベロッパー、マーケティング＆ニューメディアイノベーターから成る一流チームのおかげで、エースホテルはそのカルチャーを発信すると同時に、各ホテルやそのイベント、グッズ、デザインを通して、ゲストやファンの皆様に一貫して感動的で有意義な体験を提供することができるのです。

ATELIERACE.COM

— THE A-LIST —
The A-List is our tri-monthly(ish) magic newsletter that sometimes includes steals and secrets. You can sign up at ACEHOTEL.COM/A-LIST.