シドニーに関するよくある質問

ホテルの所在地は 47 – 53 Wentworth Ave, Sydney, NSW 2000, Australia

We don’t have onsite parking, however we do recommend a parking garage in the area. This is Secure Parking – Goulburn Street Car Park, and Ace Hotel guests are offered a special rate of $50 per 24-hour period at this garage.

To secure the Ace rate, take an entry coupon from the garage, bring it to the front desk and the team will be able to help with payment and validation. Bookings are not possible through the hotel, and bookings made directly with the garage will not be eligible for the special Ace negotiated rate. If you are staying over on a Saturday, it’s worth noting Secure Parking offers a weekend rate of $14 per day which may be paid directly at the garage.

Secure Parking – Goulburn Street Car Park is located at 101 Goulburn Street. The maximum clearance is 1.95m (6’4″). Though Goulburn Street is a two-way street, entry to the garage may only be gained by turning left from the west-bound lanes.

21歳以上のお客様にご予約いただけます。

セキュリティ上の理由により、チェックイン時には、有効な政府または州発行の写真付き身分証明書とクレジットカードの提示が求められます。

チェックインは15:00です。チェックイン開始前にご到着の場合は、お部屋の準備が整うまでお荷物をお預かりいたします。（街歩きのご案内もおまかせください。）

チェックアウトは午後 12 時です。レイトチェックアウトをご希望の場合は、できる限りご対応いたしますので、フロントにご相談ください。

フロントにてお預かりいたします。お気軽にお申し付けください。

ホテル館内、および各客室に無料のWiFiをご用意しております。

Pendletonのブランケット、エースホテル仕様のwings + horns バスローブなど、各種オリジナルアイテムはフロントにて販売しております。

オンラインショップでは、エースオリジナル商品やコラボレーション商品、そして私たちのカッコイイに共感してくれたものを購入でAce ニューオーリンズ、ニューヨーク、パームスプリングス、シアトル、ポートランド、ロサンゼルス、京都にご滞在いただいたお客様には、滞在時に購入し忘れてしまったお土産品を見つけていただくこともできます。

We also have luxuries and necessities, gift certificates and good stuff — like Firsthand bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

いいえ。全室において全面禁煙です。ホテル内で喫煙またはヴェイピングされた場合には、喫煙料 500 豪ドル (スイートの場合は 1000 豪ドル) をお客様のクレジットカードに請求いたします。外出して、見知らぬ人と出会いましょう。

プライバシーポリシー全文はこちらからご確認いただけます。.

1 泊 １ 室につきペット 1 匹 (最大 2 匹) あたり 120 豪ドル (税込) の追加料金となります。私どもが指す「ペット」とは「犬」のことですが、犬以外の動物や犬より大型の動物の場合は事前にご連絡ください。一緒にご滞在いただけるよう努力いたします。

Yes. Our well-equipped gym is located on the first floor. Bring your room key for access.

変更とキャンセルの条件は、ご予約いただいた料金プランによって異なります。ご予約の際に、予約ポリシーをご参照ください。予約の手続き中および予約の確認時に記載されています。

予約の確認・変更

ご予約においては、ご予約時に予約保証として有効なクレジットカードを入力していただく必要があります。お支払い情報は、チェックイン時に確認させていただきます。

返金可能な予約の場合、フロントデスクに到着するまで、またはキャンセルの場合には料金は請求されません。返金不可のご予約の場合、ご予約時に宿泊料金全額がカードに請求されます。

確認番号、宿泊日、部屋のタイプ、宿泊者数、確認済みの宿泊料金など、ご予約に関するすべての詳細を確認するためのメールをお送りいたします。

もちろんです。その場合はできる限り早く、理想的には 24 時間前にお知らせください。24 時間前にお知らせいただけない場合は、早期キャンセル料が発生する場合がございます。

Ace Hotel Sydney ではバリアフリー対応の客室を多数ご用意しております。これらの客室のご予約は、予約チームにお電話いただくか、ウェブサイトをご利用ください。

Ace Hotel Sydney features multiple award-winning dining and drinking options across 18 floors. Kiln, our rooftop restaurant on the 18th floor, offers modern Australian cuisine with stunning panoramic views. LOAM is our all-day dining restaurant on the lobby level, serving breakfast through dinner with a plant-forward seasonal menu. The Lobby Bar offers craft cocktails and small plates in a vibrant communal setting. Good Chemistry is our laneway café on Foy Lane, perfect for coffee, pastries, and light bites throughout the day.

Kiln is our award-winning rooftop restaurant located on the 18th floor, led by Chef-Partner Beau Clugston. The restaurant features a retractable roof, wood-fired oven, and panoramic views across Sydney’s skyline. The cuisine blends Australia’s unique seasonal ingredients with Scandinavian culinary philosophy, incorporating influences from Italy, Japan, and Southeast Asia. Chef Beau, a local from coastal NSW, creates dishes that celebrate regional produce, meats, and seafood. The 108-seat space includes an open kitchen, intimate chef’s table seating, and both indoor and outdoor areas—perfect for sunset dining.

LOAM is our all-day dining restaurant on the lobby level, helmed by Executive Chef Heidi Flanagan. The menu is plant-forward and driven by produce from independent Australian farmers and producers. Expect seasonal dishes like charred octopus, portobello mushroom tonkatsu burgers, and brined-and-roasted Mandalong Valley chicken. LOAM serves breakfast, lunch, and dinner in a welcoming 65-seat space that’s equally popular with hotel guests and Sydney locals. The name reflects our connection to earth and essential elements.

The Lobby Bar is the beating heart of Ace Hotel Sydney, offering craft cocktails, wines by the glass, local beers, and shareable small plates. Mike Bennie of P&V Wine + Liquor Merchants curated the drinks menu, featuring minimal-intervention wines and cocktails infused with native Australian ingredients. The lobby transforms throughout the day—freelancers work in the afternoon, and the space fills with locals and travelers during evening cocktail hour. Live music and DJ sets add to the vibrant atmosphere (ending around 10pm).

Good Chemistry is our airy laneway café located on Foy Lane with ample seating that opens directly onto the street. The name pays tribute to the building’s history as the former factory and distribution center of Washington H. Soul Pattinson Chemists. Good Chemistry serves an all-day menu of pastries, salads, toasties, and light bites, along with Mecca Coffee and Tea Craft teas, plus wine and beer. It’s the perfect spot for a quick breakfast, afternoon coffee, or casual catch-up.

Restaurant and bar hours vary by venue. Kiln is currently open Tuesday through Saturday from 5:30pm. LOAM serves breakfast, lunch, and dinner daily. Good Chemistry is open throughout the day. The Lobby Bar operates from morning through late evening. Please check our website or contact the front desk for current operating hours.

Mike Bennie, co-owner of P&V Wine + Liquor Merchants, has curated the entire drinks program across the hotel. Mike has shaped Sydney and Australia’s dynamic drinks scene, bringing his expertise in minimal-intervention wines, craft cocktails with native ingredients, and thoughtful beverage pairings to every venue from Kiln to The Lobby Bar.

Book a table at Kiln

Book a table at LOAM

Yes. We rent out our spaces for private events, weddings, shows, conferences and more. Contact us for details about our different event spaces.

We offer versatile event spaces perfect for corporate meetings, conferences, intimate weddings, private dinners, and cultural gatherings. Our spaces blend the historic character of the 1916 Tyne House building with contemporary design, featuring modern A/V capabilities and natural light. The dramatic 18-storey setting and unique architectural details create memorable experiences for any occasion. Contact our events team for capacity details, floor plans, and availability.

We’re located on the cusp of Surry Hills and Sydney’s CBD at 47-53 Wentworth Avenue. Surry Hills is one of Sydney’s most vibrant neighborhoods, known for its tree-lined streets, independent cafes, award-winning restaurants, boutique shops, and thriving arts scene. This location gives you the best of both worlds—the energy of Sydney’s Central Business District and the character of one of the city’s coolest inner-city neighborhoods.

Ace Hotel Sydney is built on the site of Tyne House, a historic brick factory constructed in 1916 and considered one of the first ceramic kilns in Australia. The building later served as the factory and distribution center for Washington H. Soul Pattinson Chemists. Melbourne-based Flack Studio transformed the entire 18-storey building, preserving the historic façade while creating contemporary interiors inspired by the colors of the Australian desert. You’ll see this heritage reflected in details like the ochre-red marble staircase and throughout our design.

You’re in an ideal location to explore Sydney. Within walking distance: Central Station (8 minutes), Hyde Park, the Australian Museum, Chinatown, dozens of Surry Hills’ best restaurants and bars along Crown Street and Bourke Street, independent shops, and galleries. The Sydney Opera House is about 2.5km away, Darling Harbour is nearby, and Bondi Beach is a short drive or bus ride. The neighborhood around you buzzes with cafes like Single O, restaurants like Nomad and Chin Chin, and wine bars like Poly.

We’re centrally positioned with easy access to Sydney’s highlights. Sydney Opera House is about 6km (15-20 minutes by taxi/Uber), Bondi Beach is about 8km (20-25 minutes), Darling Harbour is 2km (15-minute walk), and Hyde Park Barracks Museum is just 0.7 miles away. Central Station is an 8-minute walk, connecting you to trains throughout Sydney and beyond. You’re also close to the airport—Sydney Kingsford Smith Airport is about 8km (15-20 minutes by taxi).

Central Station is just an 8-minute walk, giving you access to trains, light rail, and buses throughout Sydney. We also offer complimentary bicycles for hotel guests—Sydney has excellent cycling routes, especially along the harbor and through parks. Taxis and rideshares are readily available. For exploring Surry Hills and the CBD, walking is ideal—many of the area’s best cafes, restaurants, and shops are within a 10-15 minute stroll.

Absolutely! Surry Hills is consistently rated as one of Sydney’s best neighborhoods. It’s known for its creative community, excellent dining scene (from casual cafes to award-winning restaurants), independent boutiques, street art, and village atmosphere. The neighborhood attracts locals and visitors alike for its authenticity and walkability. You’ll find a mix of historic terrace houses, modern developments, and cultural venues—all while being steps from Sydney’s CBD.

Ace Hotel Sydney is the brand’s first Southern Hemisphere location, bringing Seattle’s creative hospitality ethos to Australia. We’ve transformed a historic 1916 brick factory into a contemporary 18-storey cultural hub that honors Australian craft, art, and design. Every room features a guitar, vinyl collection with turntable, and custom robes by Australian brand Deiji Studios. Our public spaces showcase works by Aboriginal artists including Tony Albert, alongside pieces by Ramesh Mario Nithiyendran and Nadia Hernández. We’re not just a hotel—we’re a gathering place for Sydney’s creative community, with award-winning restaurants, live music, art installations, and a lobby that’s as popular with locals as it is with guests.

Yes, Australian creativity is woven throughout the hotel. Flack Studio, one of Melbourne’s most acclaimed design firms, created the interiors using colors inspired by the Australian desert. We feature prominent works by Aboriginal artists like Tony Albert in our public spaces. Australian brand Deiji Studios designed our custom robes. Local makers and artisans are represented in our retail offerings. Mike Bennie, a key figure in Australia’s drinks scene, curated our beverage program. We’re committed to celebrating and supporting Australian talent.

Yes! We regularly host live music, DJ sets, art exhibitions, talks, and community events. The Lobby Bar becomes a vibrant gathering space in the evenings with regular programming that ends around 10pm (the solid building structure ensures minimal sound transmission to rooms). Our spaces have become meeting points for Sydney’s creative community—from freelancers working during the day to locals enjoying evening cocktails. Check our events calendar or ask the front desk about what’s happening during your stay.

We’re all about community, creativity, and connection. The hotel attracts a mix of international travelers, local creatives, business professionals, and neighborhood regulars. You’ll find people working on laptops in the lobby during the day, friends gathering for drinks at sunset on the rooftop, and music lovers browsing vinyl in guest rooms. We’ve created spaces that encourage interaction and serendipity while still offering comfort and privacy. It’s sophisticated but never stuffy, design-forward but always welcoming.